Creating a new profile in the Outlook desktop app can help with troubleshooting mail flow issues, especially if you're running into issues with your desktop app not showing emails you're seeing on Outlook on the web. This guide will help you create a new profile and re-add your email account to Outlook to perform a full, clean sync of your mailbox.

Creating a New Profile

Open the Outlook desktop app on your computer. From there, click on File > Info > Account Settings > Manage Profiles.

After clicking on Manage Profiles, a new window will appear. In the new window, click on the Show Profiles... button.

Another new window will appear. In this window, click on the Add... button.

You can name the new profile any name you'd like. Once you've typed in the profile name, click on OK. The next screen will prompt you to enter your email account information.

If your computer is connected to the Motlow State domain, your email should automatically pop-up and you will not need to enter a password. If you are not on the Motlow State domain, enter your email address and password.

Once you click next, Outlook will attempt to connect your email account to the application. Should all go well, you'll be able to click on Finish. You'll be returned to the Profiles screen with a new profile to select.

On this screen, select your new profile under the Always use this profile setting. Once it's selected, click on OK. Completely close out of any Outlook desktop app that is currently running and relaunch Outlook and your new profile will begin to sync your mailbox.

Depending on the size of your mailbox, a full resync can take anywhere from a few minutes to several hours. It's absolutely safe to close out of Outlook if needed, as when the program is relaunched it will start the sync process again.