1 48000132477 2019-06-24T15:57:06-05:00 48000209537 false Other 4 2020-08-28T10:38:25-05:00 1 1 2019-06-24T16:01:53-05:00 0 0 Unfortunately, Motlow State's Technical Operations department cannot work on a person's personal computer or laptop. However, we can assist with basic items that may involve your personal device, including: WiFi connectivity Basic assistance with installing Office 365 products Configuring access to Motlow State email Under no circumstance can we do much more than basic troubleshooting. We apologize for any inconvenience this may cause. <p>Unfortunately, Motlow State's Technical Operations department cannot work on a person's personal computer or laptop. However, we can assist with basic items that may involve your personal device, including:</p><ul><li>WiFi connectivity</li><li>Basic assistance with installing Office 365 products</li><li>Configuring access to Motlow State email</li></ul><p>Under no circumstance can we do much more than basic troubleshooting. We apologize for any inconvenience this may cause.</p> 48000209537 95 48000290947 2019-06-24T16:03:00-05:00 48002351517 1 2 0 0 Can IT work on my personal device? (Desktop, laptop, phone, etc.) 2019-06-24T16:01:53-05:00 48002351517 1 2019-06-24T16:21:47-05:00 0 2 The Family Educational Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student education records. All Motlow State employees undergo FERPA training yearly to ensure compliance with any new regulations. FERPA gives parents certain rights with respect to their children's education records. However, the rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. To read more about FERPA, please click here. Because of this, Technical Operations will request to speak with the student in question if a password needs to be reset by a TechOps personnel and are unable to assist if the personnel member cannot confirm who he or she is talking with. The only exception to this is when a FERPA release is on file, in which case the personnel member can ask questions to confirm that he or she is talking with an authorized person. Please note that if Technical Operations cannot confirm who he or she is talking to or if a FERPA release is on file, Technical Operations will refuse to assist with any request. <p>The Family Educational Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student education records. All Motlow State employees undergo FERPA training yearly to ensure compliance with any new regulations. FERPA gives parents certain rights with respect to their children's education records. However, the rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level. <a href="https://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html" rel="noreferrer noopener" target="_blank">To read more about FERPA, please click here</a>.</p><p><br></p><p>Because of this, Technical Operations will request to speak with the student in question if a password needs to be reset by a TechOps personnel and are unable to assist if the personnel member cannot confirm who he or she is talking with. The only exception to this is when a FERPA release is on file, in which case the personnel member can ask questions to confirm that he or she is talking with an authorized person.</p><p><br></p><p>Please note that if Technical Operations cannot confirm who he or she is talking to or if a FERPA release is on file, Technical Operations will refuse to assist with any request.</p> 48000209537 66 48000291051 2019-06-24T16:21:47-05:00 48002351517 2 2 0 2 What is FERPA? 2019-06-24T16:21:47-05:00 48002351517 1 2019-06-24T16:48:20-05:00 3 3 Technical Operations 931-393-1510 • support@mscc.edu Unable to log into a Motlow State computer, Motlow State email, or D2L/Brightspace Unable to log into MyMotlow Unable to access your Motlow State voice mail Unable to utilize the Motlow State VPN access Issues with Motlow State computers, including malfunctions, malware, etc. Software installation requests Peripheral issues (monitor, mouse, keyboard, printer, scanner, etc.) Issues with your Motlow State phone (dialing out issues, voicemail, etc.) D2L Help 931-393-1717 • d2lhelp@mscc.edu Missing courses in your D2L Brightspace account Issues with submitting assignments Issues with completing coursework in the D2L Brightspace account Banner Help bannerhelp@mscc.edu Issues logging into your Banner or ARGOS account Issues while using Banner or ARGOS Issues with the Intellecheck, Formfusion, Sciquest, Eprint, Workflow, Runner, Nelnet, Touchnet, DegreeWorks, BDMS, UC4, or College Scheduler services. <table class="fr-no-borders" style="width: 100%;"><tbody><tr><td style="width: 50.0673%; vertical-align: middle;"><h2>Technical Operations</h2></td><td style="width: 49.9327%; text-align: right; vertical-align: middle;"><a href="tel:+19313931510" rel="noreferrer noopener">931-393-1510</a> • <a href="mailto:support@mscc.edu" rel="noreferrer noopener">support@mscc.edu</a><br></td></tr></tbody></table><ul><li>Unable to log into a Motlow State computer, Motlow State email, or D2L/Brightspace</li><li>Unable to log into MyMotlow</li><li>Unable to access your Motlow State voice mail</li><li>Unable to utilize the Motlow State VPN access</li><li>Issues with Motlow State computers, including malfunctions, malware, etc.</li><li>Software installation requests</li><li>Peripheral issues (monitor, mouse, keyboard, printer, scanner, etc.)</li><li>Issues with your Motlow State phone (dialing out issues, voicemail, etc.)</li></ul><table class="fr-no-borders" style="width: 100%;"><tbody><tr><td style="width: 50.0673%; vertical-align: middle;"><h2>D2L Help</h2></td><td style="width: 49.9327%; text-align: right; vertical-align: middle;"><a dir="ltr" href="tel:+19313931517" rel="noreferrer noopener">931-393-1717</a> • <a href="mailto:d2lhelp@mscc.edu" rel="noreferrer noopener">d2lhelp@mscc.edu</a></td></tr></tbody></table><ul><li>Missing courses in your D2L Brightspace account</li><li>Issues with submitting assignments</li><li>Issues with completing coursework in the D2L Brightspace account</li></ul><table class="fr-no-borders" style="width: 100%;"><tbody><tr><td style="width: 50.0673%; vertical-align: middle;"><h2>Banner Help</h2></td><td style="width: 49.9327%; text-align: right; vertical-align: middle;"><a href="mailto:bannerhelp@mscc.edu" rel="noreferrer noopener">bannerhelp@mscc.edu</a></td></tr></tbody></table><ul><li>Issues logging into your Banner or ARGOS account</li><li>Issues while using Banner or ARGOS</li><li>Issues with the Intellecheck, Formfusion, Sciquest, Eprint, Workflow, Runner, Nelnet, Touchnet, DegreeWorks, BDMS, UC4, or College Scheduler services.</li></ul> 48000209537 366 48000291334 2021-06-04T08:25:03-05:00 48002351517 3 2 3 3 Who should I contact regarding...? 2019-06-24T16:48:20-05:00 48002351517 1 2020-09-09T14:36:46-05:00 0 0 Microsoft Teams meetings can be joined either via the Microsoft Teams desktop client or via web browser. Some tenants have Microsoft Teams meetings enabled where you can call in using a phone as well. Below is an example Microsoft Teams meeting calendar invite. This invite was received via email. By clicking on the Join Microsoft Teams Meeting, you'll be directed to a page similar to the following: You can click on the purple Download the Windows / Mac app icon to download the Microsoft Teams desktop client, or you can click on the Join on the web instead icon. If you already have the Microsoft Teams desktop client installed, you can click on the Launch it now link below the two buttons. Join via the Microsoft Teams desktop client When you use the Microsoft Teams desktop client, you'll see Microsoft Teams pop up with a screen similar to the one above. From here, you can choose to immediately join the meeting as well as decide if your video should be enabled/disabled as well as your audio. By pressing the gear button beside the audio toggle, you can choose what speakers and mic Microsoft Teams should use. You can also join the meeting without audio by clicking on the Audio off option. If the meeting supports it, you can also join by phone by clicking on the Phone audio option. When you're ready to officially join the meeting, click the purple Join now button. Join via the "Join on the web" option When you join via the join on the web option, you may be prompted with a message similar to the one above. In your web browser, click on the Allow button to allow Microsoft Teams to use your microphone and/or camera. Once permissions are granted, you'll be greeted with a screen similar to the one above. From here, you may be requested to type in your name for the meeting (if you're signed into Microsoft Teams in your web browser, you won't be asked this). You can also choose options similar to the desktop client, such as if your video should be enabled/disabled as well as your audio. By pressing the gear button beside the audio toggle, you can choose what speakers and mic Microsoft Teams should use. When you're ready to join the meeting, click on the purple Join now button. <p>Microsoft Teams meetings can be joined either via the Microsoft Teams desktop client or via web browser. Some tenants have Microsoft Teams meetings enabled where you can call in using a phone as well. Below is an example Microsoft Teams meeting calendar invite.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058185710/original/Di0ZNropi9RFTl7drowRaAIosnymCy2szg.png?1599680233" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058185710"></p><p>This invite was received via email. By clicking on the <strong>Join Microsoft Teams Meeting</strong>, you'll be directed to a page similar to the following:</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058185716/original/g87feGSFWEZUgMY_w4K6rRpYDYHPMR8Apw.png?1599680249" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058185716">You can click on the purple <strong>Download the Windows / Mac app</strong> icon to download the Microsoft Teams desktop client, or you can click on the Join on the web instead icon. If you already have the Microsoft Teams desktop client installed, you can click on the <strong>Launch it now</strong> link below the two buttons.</p><h1>Join via the Microsoft Teams desktop client</h1><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058185732/original/R0-9sTHKG1W20dBIuPhnQ7fA4H6X1gxIaQ.png?1599680327" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058185732">When you use the Microsoft Teams desktop client, you'll see Microsoft Teams pop up with a screen similar to the one above. From here, you can choose to immediately join the meeting as well as decide if your video should be enabled/disabled as well as your audio. By pressing the gear button beside the audio toggle, you can choose what speakers and mic Microsoft Teams should use.</p><p><br></p><p>You can also join the meeting without audio by clicking on the Audio off option. If the meeting supports it, you can also join by phone by clicking on the Phone audio option.</p><p><br></p><p>When you're ready to officially join the meeting, click the purple Join now button.</p><h1>Join via the "Join on the web" option</h1><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058185735/original/njHYmts3_Somit947NgywKXJQK438WiPtg.png?1599680340" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058185735">When you join via the join on the web option, you may be prompted with a message similar to the one above. In your web browser, click on the Allow button to allow Microsoft Teams to use your microphone and/or camera.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058185740/original/q3qXMC69iVHb7cg19wDQ3z8t-HkbGoNafw.png?1599680352" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058185740">Once permissions are granted, you'll be greeted with a screen similar to the one above. From here, you may be requested to type in your name for the meeting (if you're signed into Microsoft Teams in your web browser, you won't be asked this). You can also choose options similar to the desktop client, such as if your video should be enabled/disabled as well as your audio. By pressing the gear button beside the audio toggle, you can choose what speakers and mic Microsoft Teams should use.</p><p><br></p><p>When you're ready to join the meeting, click on the purple Join now button.</p> 48000209537 48 48001157731 2020-09-09T14:49:41-05:00 48002351517 4 2 0 0 How can I join a meeting using Microsoft Teams? 2020-09-09T14:36:46-05:00 48002351517 1 2020-09-09T14:55:56-05:00 0 0 You can use Microsoft Teams to schedule meetings that last an indefinite amount of time with as many people as needed without the need for additional license costs. This makes Microsoft Teams a viable alternative to Zoom in the event Zoom is unavailable or you prefer using Microsoft Teams. Log into Microsoft Teams by going to https://teams.microsoft.com or by running the Microsoft Teams app on your device. Once running, head to the Calendar tab on the left side, then at the top-right of your screen, click on New meeting. The new meeting details page should appear. From here, you can fill out the information needed for your meeting. Refer to the table below for what each option does. OptionDescription Add title This is the title of the meeting. Add required attendees This is where you can add the emails of every required attendee. You can also click on the + Optional link on the right side to add optional attendees. Dates Schedule the start date and time of your meeting, as well as the end date and time of the meeting. You can also make the meeting an All day meeting by clicking the radio button. Repeat You can use this to set a meeting to repeat on a set schedule, such as every weekday, daily, weekly, monthly, yearly, or a custom interval. Add channel If you're a member of a team in Microsoft Teams, you can use this to post the meeting details to a channel. Otherwise, leave this blank. Add location If you're meeting at a physical location, you can enter the location here. Otherwise, leave this blank. Details You can use this field to add details regarding the meeting. When the meeting is filled out to your liking, click on the purple Save button in the top-right of your screen. You'll be taken back to the Calendar tab and the meeting will be added to your calendar. If you added attendees to your meeting, they will receive an email with the meeting information and a link to join the meeting. <p>You can use Microsoft Teams to schedule meetings that last an indefinite amount of time with as many people as needed without the need for additional license costs. This makes Microsoft Teams a viable alternative to Zoom in the event Zoom is unavailable or you prefer using Microsoft Teams.</p><p><img class="no-shadow align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186188/original/CQY850vLVQmgf2nZj_hFw3sA9a5dxces8Q.png?1599681448" alt="image-1584114581791.png" data-id="48058186188" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; text-align: center; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]">Log into Microsoft Teams by going to <a href="https://teams.microsoft.com" rel="noreferrer">https://teams.microsoft.com</a> or by running the Microsoft Teams app on your device. Once running, head to the Calendar tab on the left side, then at the top-right of your screen, click on New meeting.</p><p><img class="no-shadow align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186194/original/WiJ2tmkv9VCPSvyWR7H8Qx5F3ExX3XL6YA.png?1599681461" alt="image-1584114699034.png" data-id="48058186194" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; text-align: center; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]">The new meeting details page should appear. From here, you can fill out the information needed for your meeting. Refer to the table below for what each option does.</p><p><br></p><table style="width: 100%;"><thead><tr><th>Option</th><th>Description</th></tr></thead><tbody><tr><td style="width: 50.0000%;">Add title<br></td><td style="width: 50.0000%;"><p>This is the title of the meeting.</p></td></tr><tr><td style="width: 50.0000%;">Add required attendees</td><td style="width: 50.0000%;">This is where you can add the emails of every required attendee. You can also click on the <strong>+ Optional</strong> link on the right side to add optional attendees.<br></td></tr><tr><td style="width: 50.0000%;">Dates</td><td style="width: 50.0000%;">Schedule the start date and time of your meeting, as well as the end date and time of the meeting. You can also make the meeting an All day meeting by clicking the radio button.<br></td></tr><tr><td style="width: 50.0000%;">Repeat</td><td style="width: 50.0000%;">You can use this to set a meeting to repeat on a set schedule, such as every weekday, daily, weekly, monthly, yearly, or a custom interval.<br></td></tr><tr><td style="width: 50.0000%;">Add channel</td><td style="width: 50.0000%;">If you're a member of a team in Microsoft Teams, you can use this to post the meeting details to a channel. Otherwise, leave this blank.<br></td></tr><tr><td style="width: 50.0000%;">Add location</td><td style="width: 50.0000%;">If you're meeting at a physical location, you can enter the location here. Otherwise, leave this blank.<br></td></tr><tr><td style="width: 50.0000%;">Details</td><td style="width: 50.0000%;">You can use this field to add details regarding the meeting.<br></td></tr></tbody></table><p><br></p><p>When the meeting is filled out to your liking, click on the purple <strong>Save</strong> button in the top-right of your screen. You'll be taken back to the Calendar tab and the meeting will be added to your calendar. If you added attendees to your meeting, they will receive an email with the meeting information and a link to join the meeting.</p> 48000209537 30 48001157734 2020-09-09T14:57:44-05:00 48002351517 5 2 0 0 How can I schedule a meeting using Microsoft Teams? 2020-09-09T14:55:56-05:00 48002351517 1 2020-09-09T15:06:29-05:00 0 1 Technical Operations provides a VDI infrastructure that can be accessed by faculty and staff who are unable to utilize the VPN infrastructure in place. There are two primary methods for connecting to our VDI infrastructure - via the VMware Horizon Client and via the VMware Horizon HTML Access (web access). Technical Operations recommends using the VMware Horizon Client. To download the VMware Horizon Client, click here if you're running Windows or click here if you're running Mac. If you're unable to install the VMware Horizon Client, feel free to click on VMware Horizon HTML Access and continue with the rest of the guide. Installing the VMware Horizon Client Double-click on the VMware Horizon Client download to begin the installation of the VMware Horizon Client. Mac To install the VMware Horizon Client on a Mac, simply drag the VMware Horizon Client icon into your Applications folder. From there, you can find the application in Launchpad. Windows To install the VMware Horizon Client on Windows, double-click the installer file. From there, click on the Agree & Install button. Once completed, you can find the application in the start menu. Connecting to the VDI Session via the Client Open the VMware Horizon Client on your computer. The following window should appear. Type in https://view.mscc.edu in the Connection Server box and check the Always connect at launch button, then click on Connect. A login box should now appear. To login to the VMware Horizon server, use your username and password that you'd use for your computer, then click on Login. Please do not use your email address as the username as it will not allow you to log in. You should immediately connect to a VDI session. From here, you'll want to use Remote Desktop to log into your assigned work machine. Connecting to a VDI Session via Web Browser To connect to a VDI session to access Motlow State resources, head over to https://view.mscc.edu. You should see a screen similar to the one above. You'll have two options for connecting to the VMware Horizon system, the VMware Horizon Client and the VMware Horizon HTML Access (web-based). From here, click on the VMware Horizion HTML Access on the right-side of the screen. You should now see the login screen. To login to the VMware Horizon server, use your username and password that you'd use for your computer, then click on Login. Please do not use your email address as the username as it will not allow you to log in. You should now see the following screen. Click on Faculty Desktop and you'll be logged into a VDI session. From here, you'll want to use Remote Desktop to log into your assigned work machine. Using Remote Desktop over a VDI Session After connecting using a VDI session, the next thing most employees need is to connect to their desktop machine via Remote Desktop or RDP. Double-click on the Remote Desktop Connection icon on your desktop, or press the Start button and type in Remote Desktop Connection and press Enter on your keyboard. The Remote Desktop Connection window will appear. In the Computer field, type in the name of your computer, then click on Connect. If you need assistance in finding your computer name, click here to go to the How can I find my computer name? article in our KB system or feel free to contact Technical Operations by calling or submitting a ticket and we'll be glad to help. A Windows Security dialog box will appear. Input the following information: Username: MOTLOW\username For example, if your username is RLocke, you would type in MOTLOW\RLocke Password: Your Motlow State password Optionally, you may check the box to Remember me. Click on OK. You may see a warning window pop up that states The identity of the remote computer cannot be verified. Do you want to connect anyway?. Click on Yes and optionally check the box that states Don't ask me again for connections to this computer. If everything authenticates successfully, you'll be connected to your desktop machine using Remote Desktop. To close out of Remote Desktop, move your mouse to the top-middle of your screen to show a blue connection bar and press the X button. <p data-identifyelement="464">Technical Operations provides a VDI infrastructure that can be accessed by faculty and staff who are unable to utilize the VPN infrastructure in place. There are two primary methods for connecting to our VDI infrastructure - via the VMware Horizon Client and via the VMware Horizon HTML Access (web access).</p><p data-identifyelement="465"><br data-identifyelement="466"></p><p data-identifyelement="467">Technical Operations recommends using the VMware Horizon Client. To download the VMware Horizon Client, <a data-identifyelement="465" href="https://my.vmware.com/en/web/vmware/downloads/details?downloadGroup=CART21FQ4_WIN_2012&amp;productId=1027&amp;rPId=57844" rel="noreferrer" target="_blank">click here if you're running Windows</a> or <a data-identifyelement="466" href="https://my.vmware.com/en/web/vmware/downloads/details?downloadGroup=CART21FQ4_MAC_2012&amp;productId=1027&amp;rPId=57845" rel="noreferrer" target="_blank">click here if you're running Mac</a>.</p><p data-identifyelement="468"><br data-identifyelement="469"></p><p data-identifyelement="466" dir="ltr" style="color: #856404; background-color: #fff3cd; border-color: #ffeeba; padding: .75rem 1.25rem; margin-bottom: 1rem; border: 1px solid transparent; border-radius: .25rem;">If you're unable to install the VMware Horizon Client, feel free to click on VMware Horizon HTML Access and continue with the rest of the guide.</p><h4 data-identifyelement="472" id="​"><br data-identifyelement="473"></h4><h1 data-identifyelement="474" id="Installing-the-VMware-Horizon-Client">Installing the VMware Horizon Client</h1><p data-identifyelement="475">Double-click on the VMware Horizon Client download to begin the installation of the VMware Horizon Client.</p><h2 data-identifyelement="476" id="​-1"><br data-identifyelement="477"></h2><h2 data-identifyelement="478" id="Mac">Mac</h2><p data-identifyelement="479"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186272/original/UxviDKPEQvEASjd2ZBwhER1BTEqAaViTeA.png?1599681587" style="width: auto;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48058186272" data-identifyelement="480">To install the VMware Horizon Client on a Mac, simply drag the VMware Horizon Client icon into your Applications folder. From there, you can find the application in Launchpad.</p><p data-identifyelement="481"><br data-identifyelement="482"></p><h2 data-identifyelement="483" id="Windows">Windows</h2><p data-identifyelement="484"><img class="align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186329/original/ALCv1rl78V8Md4O4WnA7uSRuQZDZ7uJ1zA.png?1599681770" alt="Horizon1.png" data-id="48058186329" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; box-shadow: rgba(0, 0, 0, 0.2) 0px 4px 8px 0px, rgba(0, 0, 0, 0.19) 0px 6px 20px 0px; height: auto;" data-attachment="[object Object]" data-identifyelement="485"></p><p data-identifyelement="486"><br data-identifyelement="487"></p><p data-identifyelement="488">To install the VMware Horizon Client on Windows, double-click the installer file. From there, click on the <strong data-identifyelement="489">Agree &amp; Install </strong>button. Once completed, you can find the application in the start menu.</p><h4 data-identifyelement="490" id="​-2"><br data-identifyelement="491"></h4><h1 data-identifyelement="492" id="Connecting-to-the-VDI-Session-via-the-Client">Connecting to the VDI Session via the Client</h1><p data-identifyelement="493"><br data-identifyelement="494"></p><p data-identifyelement="495">Open the VMware Horizon Client on your computer.</p><p data-identifyelement="496"><img class="no-shadow align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186331/original/_qjK5v2y2UMALmZ_ktlP9maXUr5CbpyT9g.png?1599681776" alt="image-1584469462875.png" data-id="48058186331" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; text-align: center; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]" data-identifyelement="497" width="400">The following window should appear. Type in <a data-identifyelement="498" href="https://view.mscc.edu" rel="noreferrer">https://view.mscc.edu</a> in the Connection Server box and check the <strong data-identifyelement="499">Always connect at launch</strong> button, then click on <strong data-identifyelement="500">Connect</strong>.</p><p data-identifyelement="501"><img class="no-shadow align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186335/original/iKa-2nRbGYT4pb7AyLJ8DaUcPX9rFN_oXw.png?1599681779" alt="image-1584469558587.png" data-id="48058186335" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; text-align: center; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]" data-identifyelement="502" width="400">A login box should now appear. To login to the VMware Horizon server, use your username and password that you'd use for your computer, then click on Login.</p><p data-identifyelement="503"><br data-identifyelement="504"></p><p data-identifyelement="466" dir="ltr" style="color: #721c24; background-color: #f8d7da; border-color: #f5c6cb; padding: .75rem 1.25rem; margin-bottom: 1rem; border: 1px solid transparent; border-radius: .25rem;">Please do not use your email address as the username as it will not allow you to log in.</p><p data-identifyelement="507"><br data-identifyelement="508"></p><p data-identifyelement="509">You should immediately connect to a VDI session. From here, you'll want to use Remote Desktop to log into your assigned work machine.</p><p data-identifyelement="510"><br data-identifyelement="511"></p><h1 data-identifyelement="512" id="Connecting-to-a-VDI-Session-via-Web-Browser">Connecting to a VDI Session via Web Browser</h1><p data-identifyelement="513">To connect to a VDI session to access Motlow State resources, head over to <a data-identifyelement="514" href="https://view.mscc.edu" rel="noreferrer">https://view.mscc.edu</a>.<br class="Apple-interchange-newline" data-identifyelement="515"><img class="no-shadow align-center fr-fir fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186339/original/Ecv2516A2Ja43sGjNs5pGlS-VVddqTnIJg.png?1599681784" alt="image-1584467518728.png" data-id="48058186339" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]" data-identifyelement="516">You should see a screen similar to the one above. You'll have two options for connecting to the VMware Horizon system, the VMware Horizon Client and the VMware Horizon HTML Access (web-based). From here, click on the <strong data-identifyelement="517">VMware Horizion HTML Access </strong>on the right-side of the screen.</p><p data-identifyelement="518"><img class="no-shadow align-center fr-fir fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186351/original/6IBlt9xiLYFUrLVNPV6O7bOgNM7TLMFgmg.png?1599681818" alt="image-1584470220946.png" data-id="48058186351" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]" data-identifyelement="519">You should now see the login screen. To login to the VMware Horizon server, use your username and password that you'd use for your computer, then click on <strong data-identifyelement="520">Login</strong>.</p><p data-identifyelement="521"><br data-identifyelement="522"></p><p data-identifyelement="466" dir="ltr" style="color: #721c24; background-color: #f8d7da; border-color: #f5c6cb; padding: .75rem 1.25rem; margin-bottom: 1rem; border: 1px solid transparent; border-radius: .25rem;">Please do not use your email address as the username as it will not allow you to log in.</p><p data-identifyelement="525"><img class="no-shadow align-center fr-fir fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186353/original/ycEPjWBQLSLWmkPy0hJnBY_U5VuSOu8NaQ.png?1599681823" alt="image-1584470381050.png" data-id="48058186353" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; height: auto; box-shadow: rgba(0, 0, 0, 0) 0px 0px 0px 0px, rgba(0, 0, 0, 0) 0px 0px 0px 0px !important;" data-attachment="[object Object]" data-identifyelement="526">You should now see the following screen. Click on <strong data-identifyelement="527">Faculty Desktop</strong> and you'll be logged into a VDI session. From here, you'll want to use Remote Desktop to log into your assigned work machine.</p><p data-identifyelement="528"><br data-identifyelement="529"></p><h1 data-identifyelement="530" id="Using-Remote-Desktop-over-a-VDI-Session">Using Remote Desktop over a VDI Session</h1><p data-identifyelement="531">After connecting using a VDI session, the next thing most employees need is to connect to their desktop machine via Remote Desktop or RDP.</p><p data-identifyelement="532"><br data-identifyelement="533"></p><p data-identifyelement="534">Double-click on the Remote Desktop Connection icon on your desktop, or press the <u data-identifyelement="535">Start</u> button and type in <em data-identifyelement="536">Remote Desktop Connection</em> and press <strong data-identifyelement="537">Enter</strong> on your keyboard.</p><p data-identifyelement="538"><img class="align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186372/original/C-vpFjtVFtsNvvl1e783xc7wGK29ie0rdA.png?1599681873" alt="image-1583872564751.png" data-id="48058186372" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; box-shadow: rgba(0, 0, 0, 0.2) 0px 4px 8px 0px, rgba(0, 0, 0, 0.19) 0px 6px 20px 0px; height: auto;" data-attachment="[object Object]" data-identifyelement="539" width="500"></p><p data-identifyelement="540"><br data-identifyelement="541"></p><p data-identifyelement="542">The Remote Desktop Connection window will appear. In the Computer field, type in the name of your computer, then click on <strong data-identifyelement="543">Connect</strong>.<br style="box-sizing: border-box;" data-identifyelement="544"><br style="box-sizing: border-box;" data-identifyelement="545"></p><p data-identifyelement="546"><img class="align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186375/original/eKHdMcC9tNm4JdcEEBk7wDobSws76lVoQw.png?1599681881" alt="image-1583872598992.png" data-id="48058186375" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; box-shadow: rgba(0, 0, 0, 0.2) 0px 4px 8px 0px, rgba(0, 0, 0, 0.19) 0px 6px 20px 0px; height: auto;" data-attachment="[object Object]" data-identifyelement="547"></p><p data-identifyelement="548"><br data-identifyelement="549"></p><p data-identifyelement="465" dir="ltr" style="color: #0c5460; background-color: #d1ecf1; border-color: #bee5eb; padding: .75rem 1.25rem; margin-bottom: 1rem; border: 1px solid transparent; border-radius: .25rem;">If you need assistance in finding your computer name, <a href="https://support.mscc.edu/support/solutions/articles/48001179974" rel="noopener noreferrer" target="_blank">click here to go to the How can I find my computer name?</a> article in our KB system or feel free to contact Technical Operations by calling or submitting a ticket and we'll be glad to help.</p><p data-identifyelement="552"><br data-identifyelement="553"></p><p data-identifyelement="554">A Windows Security dialog box will appear. Input the following information:</p><ul data-identifyelement="555"><li data-identifyelement="556"><strong data-identifyelement="557">Username:</strong> MOTLOW\username<br data-identifyelement="558">For example, if your username is RLocke, you would type in MOTLOW\RLocke</li><li data-identifyelement="559"><strong data-identifyelement="560">Password:</strong> Your Motlow State password</li><li data-identifyelement="561"><em data-identifyelement="562">Optionally</em>, you may check the box to Remember me.</li></ul><p data-identifyelement="563"><br data-identifyelement="564"></p><p data-identifyelement="565"><img class="align-center fr-dib" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48058186387/original/9i5BvZj8RivxCJUA5V6kpbcGbTHhAAJWHA.png?1599681932" alt="image-1583872664553.png" data-id="48058186387" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; margin-bottom: 5px; margin-left: auto; display: block; text-align: center; color: rgb(0, 0, 0); font-family: inherit; font-size: inherit; font-weight: inherit; text-indent: 0px; padding: 0px; font-stretch: inherit; line-height: inherit; box-shadow: rgba(0, 0, 0, 0.2) 0px 4px 8px 0px, rgba(0, 0, 0, 0.19) 0px 6px 20px 0px; height: auto;" data-attachment="[object Object]" data-identifyelement="566"></p><p data-identifyelement="567"><br data-identifyelement="568"></p><p data-identifyelement="569">Click on <strong data-identifyelement="570">OK</strong>. You may see a warning window pop up that states <em data-identifyelement="571">The identity of the remote computer cannot be verified. </em><em data-identifyelement="572">Do you want to connect anyway?</em>. Click on <strong data-identifyelement="573">Yes</strong> and optionally check the box that states <em data-identifyelement="574">Don't ask me again for connections to this computer</em>.</p><p data-identifyelement="575"><br data-identifyelement="576"></p><p data-identifyelement="577">If everything authenticates successfully, you'll be connected to your desktop machine using Remote Desktop. To close out of Remote Desktop, move your mouse to the top-middle of your screen to show a blue connection bar and press the <strong data-identifyelement="578">X</strong> button.</p> 48000209537 164 48001157736 2021-04-06T09:18:37-05:00 48002351517 6 2 0 1 How do I connect to a VDI session? 2020-09-09T15:06:29-05:00 48002351517 1 2020-09-14T14:55:28-05:00 0 0 Windows On Windows, you can take a screenshot using a keyboard shortcut in the following ways. Press the Print Screen (PrtScn) button. This will take a screenshot of your entire screen and store it in your clipboard. You can then paste the screenshot in an application by right-clicking and selecting Paste or by pressing Ctrl+V on your keyboard. Press Alt+PrtScn. This will take a screenshot of the active window on your screen and store it in your clipboard. Like above, you can paste it into any application as needed. Press Win+Shift+S. This will open the snip and sketch tool and allow you to drag a shape to take a screenshot. Like the above options, the screenshot will be stored in your clipboard and can be pasted into other applications as needed. Press Win+PrtScn. This will take a screenshot of your entire screen and save the screenshot in your Pictures folder. Look for a subfolder called Screenshots to see screenshots taken in this manner. Mac On Mac, you can take a screenshot using a keyboard shortcut in the following ways. Press Shift+Command+3. This will take a screenshot of your entire screen and open the screenshot in Preview. From there, you can edit and save the screenshot as needed. Press Shift+Command+4. This will allow you to capture a portion of your screen and open the portion in Preview. From there, you can edit and save the screenshot as needed. Press Control+Shift+Command+3. This will take a screenshot of your entire screen and save it to your clipboard. You can then paste the screenshot in an application by right-clicking or two-finger-clicking and select Paste or by pressing Command+V on your keyboard. Press Control+Shift+Command+4. This will allow you to capture a portion of your screen and save it to your clipboard. Like Option 3, the screenshot will be stored in your clipboard and can be pasted into other applications as needed. <h1>Windows</h1><p>On Windows, you can take a screenshot using a keyboard shortcut in the following ways.</p><ol><li>Press the <strong>Print Screen (PrtScn)</strong> button. This will take a screenshot of your entire screen and store it in your clipboard. You can then paste the screenshot in an application by right-clicking and selecting <strong>Paste</strong> or by pressing <strong>Ctrl+V</strong> on your keyboard.</li><li>Press <strong>Alt+PrtScn</strong>. This will take a screenshot of the active window on your screen and store it in your clipboard. Like above, you can paste it into any application as needed.</li><li>Press <strong>Win+Shift+S</strong>. This will open the snip and sketch tool and allow you to drag a shape to take a screenshot. Like the above options, the screenshot will be stored in your clipboard and can be pasted into other applications as needed.</li><li>Press <strong>Win+PrtScn</strong>. This will take a screenshot of your entire screen and save the screenshot in your Pictures folder. Look for a subfolder called <u>Screenshots</u> to see screenshots taken in this manner.</li></ol><p><br></p><h1>Mac</h1><p>On Mac, you can take a screenshot using a keyboard shortcut in the following ways.</p><ol><li>Press <strong>Shift+Command+3</strong>. This will take a screenshot of your entire screen and open the screenshot in Preview. From there, you can edit and save the screenshot as needed.</li><li>Press <strong>Shift+Command+4</strong>. This will allow you to capture a portion of your screen and open the portion in Preview. From there, you can edit and save the screenshot as needed.</li><li>Press <strong>Control+Shift+Command+3</strong>. This will take a screenshot of your entire screen and save it to your clipboard. You can then paste the screenshot in an application by right-clicking or two-finger-clicking and select <strong>Paste</strong> or by pressing <strong>Command+V</strong> on your keyboard.</li><li>Press <strong>Control+Shift+Command+4</strong>. This will allow you to capture a portion of your screen and save it to your clipboard. Like Option 3, the screenshot will be stored in your clipboard and can be pasted into other applications as needed.</li></ol> 48000209537 35 48001158332 2020-09-14T15:05:04-05:00 48002351517 7 2 0 0 How do I take a screenshot of my computer? 2020-09-14T14:55:28-05:00 48002351517 1 2021-04-29T13:39:33-05:00 0 0 Motlow State provides all employees and students access to the wireless network. Follow the steps below to get connected. Motlow State provides two main networks to connect to: Motlow State is for employees and students of the College as well as approved guests who have signed the Technical Operations' Computer Authorization Form. Motlow State Guest is for guests who are visiting the College. Connecting to Motlow State Windows & Mac To connect to the Motlow State network, click on the network name on your device. After clicking, you will be prompted to log in. Use the following format to log in: Username: MOTLOW\your-username Password: your password Once filled out, click on OK or Join. You may receive another window similar to the following: If you see this window, it is safe to click on Continue. You should now be connected to the Motlow State network. iOS To connect to the Motlow State network, click on the network name on your device. After clicking, you will be prompted to log in.   Use the following format to log in: Username: MOTLOW\your-username Password: your password Once filled out, click on Join. You may receive another window similar to the following:   If you see this window, it is safe to click on Trust. You should now be connected to the Motlow State network. Android To connect to the Motlow State network, click on the network name on your device. After clicking, you will be prompted to log in. Use the following format to log in: EAP method: PEAP Identity: MOTLOW\your-username Password: your password CA certificate: Don't validate Once filled out, click on Connect. You should now be connected to the Motlow State network. Connecting to Motlow State Guest To connect to the Motlow State Guest network, click on the network name on your device. After clicking, you will be redirected to a Sponsored Access Page. You'll need to fill out the following information on the page: Sponsor's Email, the Motlow State Employee's email that will be responsible for approving your request to use the Motlow State Guest network. Your Email Address Your Name Phone Number After completing the form, click on Register. Your Motlow State Sponsor will receive an email to approve or deny your access to the network. You will receive an email upon your Sponsor's approval to confirm your access to the Motlow State Guest network. <p data-identifyelement="478" dir="ltr">Motlow State provides all employees and students access to the wireless network. Follow the steps below to get connected.</p><p data-identifyelement="479" dir="ltr"><br data-identifyelement="480"></p><p data-identifyelement="481" dir="ltr">Motlow State provides two main networks to connect to:</p><ul data-identifyelement="482"><li data-identifyelement="483" dir="ltr"><strong data-identifyelement="484" dir="ltr">Motlow State</strong> is for employees and students of the College as well as approved guests who have signed the Technical Operations' Computer Authorization Form.</li><li data-identifyelement="485" dir="ltr"><strong data-identifyelement="486" dir="ltr">Motlow State Guest</strong> is for guests who are visiting the College.</li></ul><p data-identifyelement="487"><br data-identifyelement="488"></p><h2 data-identifyelement="489" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48101113848/original/t6r17iSVnqo01EBSPZ5TBVusA-OlVXFuNw.png?1619721126" style="width: 300px;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48101113848" data-identifyelement="490">Connecting to <em data-identifyelement="491">Motlow State</em></h2><h3 data-identifyelement="475">Windows &amp; Mac</h3><p data-identifyelement="492" dir="ltr">To connect to the <em data-identifyelement="493" dir="ltr">Motlow State</em> network, click on the network name on your device. After clicking, you will be prompted to log in.</p><p data-identifyelement="494" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48101114639/original/OwmqD-UCX5w1K_9y3rVKldNAuAdhvFTesw.png?1619721368" style="width: 400px;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48101114639" data-identifyelement="495">Use the following format to log in:</p><ul data-identifyelement="496"><li data-identifyelement="497" dir="ltr"><strong data-identifyelement="498" dir="ltr">Username: </strong>MOTLOW\<em data-identifyelement="499" dir="ltr">your-username</em></li><li data-identifyelement="500" dir="ltr"><strong data-identifyelement="501" dir="ltr">Password:</strong><em data-identifyelement="502" dir="ltr"> your password</em></li></ul><p data-identifyelement="503" dir="ltr">Once filled out, click on <strong data-identifyelement="504" dir="ltr">OK</strong> or <strong data-identifyelement="505" dir="ltr">Join</strong>. You may receive another window similar to the following:</p><p data-identifyelement="506" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48101115040/original/6kAHShu-2E2DPEAGQD68W2rK3Kn1kIt8JQ.png?1619721471" style="width: 600px;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48101115040" data-identifyelement="507">If you see this window, it is safe to click on <strong data-identifyelement="508" dir="ltr">Continue</strong>.</p><p data-identifyelement="509" dir="ltr"><br data-identifyelement="510"></p><p data-identifyelement="511" dir="ltr">You should now be connected to the <em data-identifyelement="512" dir="ltr">Motlow State</em> network.</p><p data-identifyelement="511" dir="ltr"><br data-identifyelement="476"></p><h3 data-identifyelement="511" dir="ltr">iOS</h3><p data-identifyelement="492" dir="ltr">To connect to the <em data-identifyelement="493" dir="ltr">Motlow State</em> network, click on the network name on your device. After clicking, you will be prompted to log in.</p><p data-identifyelement="492" dir="ltr"><br></p><p data-identifyelement="492" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48104361741/original/PPf0WhOYM6CM1iuCqfXBwdtQGuW_nwFj4w.png?1621355406" style="height: 500px;" class="fr-dib fr-bordered fr-shadow" data-attachment="[object Object]" data-id="48104361741"></p><p data-identifyelement="492" dir="ltr"> </p><p data-identifyelement="494" dir="ltr">Use the following format to log in:</p><ul data-identifyelement="496"><li data-identifyelement="497" dir="ltr"><strong data-identifyelement="498" dir="ltr">Username: </strong>MOTLOW\<em data-identifyelement="499" dir="ltr">your-username</em></li><li data-identifyelement="500" dir="ltr"><strong data-identifyelement="501" dir="ltr">Password:</strong><em data-identifyelement="502" dir="ltr"> your password</em></li></ul><p data-identifyelement="503" dir="ltr">Once filled out, click on <strong data-identifyelement="505" dir="ltr">Join</strong>. You may receive another window similar to the following:</p><p data-identifyelement="503" dir="ltr"><br></p><p data-identifyelement="503" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48104362260/original/ZR2lrNqqR7Yu-nP3r5WMI4CLfxy06ya95g.png?1621355524" style="height: 500px;" class="fr-dib fr-bordered fr-shadow" data-attachment="[object Object]" data-id="48104362260"></p><p data-identifyelement="494" dir="ltr"> </p><p data-identifyelement="506" dir="ltr">If you see this window, it is safe to click on <strong data-identifyelement="508" dir="ltr">Trust</strong>.</p><p data-identifyelement="509" dir="ltr"><br data-identifyelement="510"></p><p data-identifyelement="511" dir="ltr">You should now be connected to the <em data-identifyelement="512" dir="ltr">Motlow State</em> network.</p><p data-identifyelement="511" dir="ltr"><br></p><h3 data-identifyelement="511" dir="ltr">Android</h3><p data-identifyelement="492" dir="ltr">To connect to the <em data-identifyelement="493" dir="ltr">Motlow State</em> network, click on the network name on your device. After clicking, you will be prompted to log in.</p><p data-identifyelement="492" dir="ltr"><br></p><p data-identifyelement="492" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48104362765/original/IYyjlXY2UkCwA2e3J1aK8SndIehFYQqA7w.jpg?1621355671" style="height: 500px;" class="fr-dib fr-bordered fr-shadow" data-attachment="[object Object]" data-id="48104362765"></p><p data-identifyelement="513" dir="ltr"><br></p><p data-identifyelement="494" dir="ltr">Use the following format to log in:</p><ul data-identifyelement="496"><li dir="ltr"><strong data-identifyelement="498" dir="ltr">EAP method: </strong>PEAP<strong data-identifyelement="498" dir="ltr"><br></strong></li><li data-identifyelement="497" dir="ltr"><strong data-identifyelement="498" dir="ltr">Identity: </strong>MOTLOW\<em data-identifyelement="499" dir="ltr">your-username</em></li><li data-identifyelement="500" dir="ltr"><strong data-identifyelement="501" dir="ltr">Password:</strong><em data-identifyelement="502" dir="ltr"> your password</em></li><li data-identifyelement="500" dir="ltr"><strong dir="ltr">CA certificate:</strong> Don't validate</li></ul><p data-identifyelement="503" dir="ltr">Once filled out, click on <strong data-identifyelement="505" dir="ltr">Connect</strong>.</p><p data-identifyelement="503" dir="ltr"><br></p><p data-identifyelement="511" dir="ltr">You should now be connected to the <em data-identifyelement="512" dir="ltr">Motlow State</em> network.</p><p data-identifyelement="513" dir="ltr"><br data-identifyelement="514"></p><h2 data-identifyelement="515" dir="ltr">Connecting to <em data-identifyelement="516" dir="ltr">Motlow State Guest</em></h2><p data-identifyelement="492" dir="ltr">To connect to the <em data-identifyelement="493" dir="ltr">Motlow State Guest</em> network, click on the network name on your device. After clicking, you will be redirected to a Sponsored Access Page.</p><p data-identifyelement="492" dir="ltr"><br></p><p data-identifyelement="492" dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48107360918/original/a9ErNKQ1O_msxW1gbRzf8q_R9-RU-3tshg.jpg?1622683851" style="width: 500px;" class="fr-dib fr-bordered" data-attachment="[object Object]" data-id="48107360918"></p><p><br></p><p dir="ltr">You'll need to fill out the following information on the page:</p><ul><li dir="ltr"><strong dir="ltr">Sponsor's Email</strong>, the Motlow State Employee's email that will be responsible for approving your request to use the Motlow State Guest network.</li><li dir="ltr"><strong dir="ltr">Your Email Address</strong></li><li dir="ltr"><strong dir="ltr">Your Name</strong></li><li dir="ltr"><strong dir="ltr">Phone Number</strong></li></ul><p dir="ltr"><br></p><p dir="ltr">After completing the form, click on <strong dir="ltr">Register</strong>. Your Motlow State Sponsor will receive an email to approve or deny your access to the network. You will receive an email upon your Sponsor's approval to confirm your access to the Motlow State Guest network.</p> 48000209537 44 48001182417 2021-06-02T20:33:49-05:00 48002351517 8 2 0 0 How do I connect to Motlow State's wireless? 2021-04-29T13:39:33-05:00 48002351517