2 48000453669 2021-04-05T13:39:36-05:00 48000678592 false Microsoft 365 3 2021-04-05T13:46:06-05:00 1 1 2019-06-24T18:33:25-05:00 0 6 As a student at Motlow State, you are eligible to install Microsoft Office on up to five (5) devices completely free of charge to you! After logging into your Motlow State email account, click on the Menu buttonin the top-left of the page, then click on the Office 365 link. On the top-right of the page, the Install Office button should appear. Click on that, then click on Office 365 apps. If you don't see this button, feel free to contact Technical Operations and we can verify the licenses on your account. All active students should be able to install Microsoft Office. Follow the directions Microsoft gives and you'll be running the latest Microsoft Office in no time! If your web browser prompts you to save a file, save the file and run it from where you downloaded. <p>As a student at Motlow State, you are eligible to install Microsoft Office on up to five (5) devices completely free of charge to you!</p><p><br></p><ol><li>After logging into your Motlow State email account, click on the <u>Menu button</u><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458306/original/kVSjGb3Upzb9cqH2O7NgmBzL5Ca0F81L8A.png?1561419870" class="fr-fic fr-dii" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458306/original/kVSjGb3Upzb9cqH2O7NgmBzL5Ca0F81L8A.png?1561419870" data-fileid="48000458306" data-uniquekey="1561419610524">in the top-left of the page, then click on the <u>Office 365</u> link.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458198/original/HaxvD5iDaxvt8aMvjnKyCMoGLJ7XW4yM4w.png?1561419770" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458198/original/HaxvD5iDaxvt8aMvjnKyCMoGLJ7XW4yM4w.png?1561419770" data-fileid="48000458198" data-uniquekey="1561419610524" style="width: 500px;"><br><br></li><li>On the top-right of the page, the <u>Install Office</u> button should appear. Click on that, then click on <u>Office 365 apps</u>.<br><em>If you don't see this button, feel free to contact Technical Operations and we can verify the licenses on your account. All active students should be able to install Microsoft Office.</em><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458364/original/RRo0SscMoMoANtJmv9v4IXxFErOt9gwgtQ.png?1561420124" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458364/original/RRo0SscMoMoANtJmv9v4IXxFErOt9gwgtQ.png?1561420124" data-fileid="48000458364" data-uniquekey="1561420026828"><br><br></li><li>Follow the directions Microsoft gives and you'll be running the latest Microsoft Office in no time!<br><em>If your web browser prompts you to save a file, save the file and run it from where you downloaded.</em><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458379/original/CjlEpvr78gjJRqQfhro0BbYZOtveftGefA.png?1561420244" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000458379/original/CjlEpvr78gjJRqQfhro0BbYZOtveftGefA.png?1561420244" data-fileid="48000458379" data-uniquekey="1561420026828" style="width: 500px;"></li></ol> 48000678592 586 48000291812 2019-06-24T18:56:59-05:00 48002351517 1 2 0 6 Installing Microsoft Office on Your Devices 2021-04-05T13:48:22-05:00 48002351517 2 2019-06-24T23:16:08-05:00 0 0 If you receive the following errors when clicking on links inside a LISTSERV email, please follow the workaround described below. LISTSERV emails have EML attachments that correspond with all of the CID links. For every subject line in the email, there is an attachment that has the same subject line. You should be able to open the attachment to be able to read the conversations. See the picture below for more information. Unfortunately, Microsoft seems to have deprecated using CID links in Outlook with newer versions of the program. At the moment, this is the only way to read LISTSERV-style email addresses. If Technical Operations learns of any way to restore the original functionality of CID links, we will document it here.    <p>If you receive the following errors when clicking on links inside a LISTSERV email, please follow the workaround described below.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461589/original/tu09i7dtqAkDccQtY7Ris877tm8hAQGx4w.png?1561436085" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461589/original/tu09i7dtqAkDccQtY7Ris877tm8hAQGx4w.png?1561436085" data-fileid="48000461589" data-uniquekey="1561435724686" style="width: 500px;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461591/original/sXdJTPkJ2x0sWwZtDmGaaupeutA0ChH6Yw.jpg?1561436107" class="fr-fic fr-bordered fr-dib" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461591/original/sXdJTPkJ2x0sWwZtDmGaaupeutA0ChH6Yw.jpg?1561436107" data-fileid="48000461591" data-uniquekey="1561435724686" style="width: 500px;"></p><p><br></p><p>LISTSERV emails have EML attachments that correspond with all of the CID links. For every subject line in the email, there is an attachment that has the same subject line. You should be able to open the attachment to be able to read the conversations. See the picture below for more information.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461602/original/tlTv4DdkKY-Bcl9N8TWteTOoEVQHk8ng0A.png?1561436138" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48000461602/original/tlTv4DdkKY-Bcl9N8TWteTOoEVQHk8ng0A.png?1561436138" data-fileid="48000461602" data-uniquekey="1561435724686" style="width: 500px;"></p><p><br></p><p>Unfortunately, Microsoft seems to have deprecated using CID links in Outlook with newer versions of the program. At the moment, this is the only way to read LISTSERV-style email addresses. If Technical Operations learns of any way to restore the original functionality of CID links, we will document it here. </p><p> </p> 48000678592 65 48000292975 2020-09-21T10:28:30-05:00 48002351517 1 2 0 0 Workaround: Opening CID Links in LISTSERV Emails 2021-04-05T13:42:55-05:00 48002351517 1 2021-04-05T13:11:04-05:00 0 0 Delay or schedule sending email messages - Outlook This link redirects to the official Microsoft website. <h2 style="text-align: center;"><a href="https://support.microsoft.com/en-us/office/delay-or-schedule-sending-email-messages-026af69f-c287-490a-a72f-6c65793744ba">Delay or schedule sending email messages - Outlook</a></h2><p style="text-align: center;"><em dir="ltr"><span dir="ltr" style="color: rgb(71, 85, 119);">This link redirects to the official Microsoft website.</span></em></p> 48000678592 17 48001179891 2021-04-05T13:50:43-05:00 48002351517 1 2 0 0 [External] Delay or schedule sending email messages - Outlook 2021-04-05T13:49:43-05:00 48002351517 1 2019-06-25T20:25:20-05:00 0 0 Microsoft Teams is the next iteration of collaboration and chat created by Microsoft. It's intended to replace Skype in 2020, so Technical Operations is encouraging departments who currently rely on Skype for Business to migrate to Microsoft Teams. This article will show some of the new features that Microsoft Teams brings to the table. Creating a Team To create a Team, head over to https://teams.microsoft.com. Once you're logged in, you'll want to click on the Teams button on the left navigation bar, then hover over the Create a team square and click Create team. From here, you'll be asked to provide a team name, description, and the privacy of the team. For most cases, the privacy of the team should remain Private. Once these fields are complete, click on Next. You'll now be asked to send invites to your team members. Type in the email addresses of people you want to invite to your team, then click Add. Congratulations! Your new team work area is ready to go. You can dive into the many different settings Microsoft Teams allows, such as different chat channels, new tabs in each chat channel, and more. Downloading the Microsoft Teams Client You can download the Microsoft Teams client for your computer or mobile device by going to one of the following links: Windows:https://teams.microsoft.com/downloads/desktopurl?env=production&plat=windows&arch=x64&download=true Mac:https://teams.microsoft.com/downloads/desktopurl?env=production&plat=osx&arch=&download=true iOS Devices:https://apps.apple.com/app/id1113153706?cmpid=downloadiOSGetApp&lm=deeplink&lmsrc=downloadPage Android Devices:https://play.google.com/store/apps/details?id=com.microsoft.teams&lm=deeplink&lmsrc=downloadPage&cmpid=downloadAndroidGetApp These native apps allow some useful features the web client doesn't provide, including push notifications for new messages, the ability to quickly join Microsoft Teams meetings, and more. Collaborative Sharing Microsoft Teams allows team members to share and collaborate on documents in a quick, easy manner without having to use any other software but the Teams client. To start with creating a new document, click on a Teams channel, then go to the Files tab at the top of the screen. From there, you can click on New to make documents such as Word, Excel, or PowerPoint. Once you click on a document, you'll be asked to name the document. Once the document is named and created, you'll be shown the editing interface.  You can click on the Start Conversation button to start a conversation regarding this document to your team. This is a great way to take notes regarding the document, as well as ask questions on what should be in the document and more. The three-dot menu gives options such as opening the document in the Desktop application, on SharePoint, or in your browser. The Saved indicator lets you know when the document is saved in the cloud. You don't need to worry about manually saving, the app will do it for you! You can quickly open a document in the Desktop App using this button, with the same collaborative benefits as working within the Teams app and autosaving. There's many other ways to collaborate using Microsoft Teams, this just details working with different documents. You can easily upload existing documents for collaboration, as well as storage and easy accessibility for your team. You can also easily share documents to external recipients as needed using Microsoft Teams. <p>Microsoft Teams is the next iteration of collaboration and chat created by Microsoft. It's intended to replace Skype in 2020, so Technical Operations is encouraging departments who currently rely on Skype for Business to migrate to Microsoft Teams. This article will show some of the new features that Microsoft Teams brings to the table.</p><p><br></p><h2>Creating a Team</h2><p>To create a Team, head over to <a href="https://teams.microsoft.com" rel="noreferrer">https://teams.microsoft.com</a>. Once you're logged in, you'll want to click on the Teams button on the left navigation bar, then hover over the <u>Create a team</u> square and click <strong>Create team</strong>.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474072/original/NtYg4fLrbuDazjlXvbCJ_GMgKJnzDzlH7w.png?1565292076" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474072/original/NtYg4fLrbuDazjlXvbCJ_GMgKJnzDzlH7w.png?1565292076" data-fileid="48003474072" data-uniquekey="1565291532709" style="width: 500px;"></p><p>From here, you'll be asked to provide a team name, description, and the privacy of the team. For most cases, the privacy of the team should remain <u>Private</u>.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474457/original/Q6vMZOxXoKtuJr7Qc8v1RN3PKQcbEaGmOA.png?1565292448" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474457/original/Q6vMZOxXoKtuJr7Qc8v1RN3PKQcbEaGmOA.png?1565292448" data-fileid="48003474457" data-uniquekey="1565291532709" style="width: 500px;"></p><p>Once these fields are complete, click on <strong>Next</strong>. You'll now be asked to send invites to your team members. Type in the email addresses of people you want to invite to your team, then click <strong>Add</strong>.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474791/original/zTAcB4vRVacPMstwouoU5OrxAETkz0TeUA.png?1565292747" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474791/original/zTAcB4vRVacPMstwouoU5OrxAETkz0TeUA.png?1565292747" data-fileid="48003474791" data-uniquekey="1565291532709" style="width: 500px;"></p><p>Congratulations! Your new team work area is ready to go. You can dive into the many different settings Microsoft Teams allows, such as different chat channels, new tabs in each chat channel, and more.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474837/original/4tXcrwQEEhGXTsW9cgieO2fziVfSIb2YJA.png?1565292791" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003474837/original/4tXcrwQEEhGXTsW9cgieO2fziVfSIb2YJA.png?1565292791" data-fileid="48003474837" data-uniquekey="1565291532709" style="width: 500px;"></p><p><br></p><h2>Downloading the Microsoft Teams Client</h2><p>You can download the Microsoft Teams client for your computer or mobile device by going to one of the following links:</p><ul><li><strong>Windows</strong><strong>:</strong><a href="https://teams.microsoft.com/downloads/desktopurl?env=production&amp;plat=windows&amp;arch=x64&amp;download=true" rel="noreferrer">https://teams.microsoft.com/downloads/desktopurl?env=production&amp;plat=windows&amp;arch=x64&amp;download=true</a></li><li><strong>Mac:</strong><a href="https://teams.microsoft.com/downloads/desktopurl?env=production&amp;plat=osx&amp;arch=&amp;download=true" rel="noreferrer">https://teams.microsoft.com/downloads/desktopurl?env=production&amp;plat=osx&amp;arch=&amp;download=true</a></li><li><strong>iOS Devices:</strong><a href="https://apps.apple.com/app/id1113153706?cmpid=downloadiOSGetApp&amp;lm=deeplink&amp;lmsrc=downloadPage" rel="noreferrer">https://apps.apple.com/app/id1113153706?cmpid=downloadiOSGetApp&amp;lm=deeplink&amp;lmsrc=downloadPage</a></li><li><strong>Android Devices:</strong><a href="https://play.google.com/store/apps/details?id=com.microsoft.teams&amp;lm=deeplink&amp;lmsrc=downloadPage&amp;cmpid=downloadAndroidGetApp" rel="noreferrer">https://play.google.com/store/apps/details?id=com.microsoft.teams&amp;lm=deeplink&amp;lmsrc=downloadPage&amp;cmpid=downloadAndroidGetApp</a></li></ul><p>These native apps allow some useful features the web client doesn't provide, including push notifications for new messages, the ability to quickly join Microsoft Teams meetings, and more.</p><p><br></p><h2>Collaborative Sharing</h2><p>Microsoft Teams allows team members to share and collaborate on documents in a quick, easy manner without having to use any other software but the Teams client. To start with creating a new document, click on a Teams channel, then go to the <u>Files</u> tab at the top of the screen. From there, you can click on <strong>New</strong> to make documents such as Word, Excel, or PowerPoint.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475682/original/KGh62kVl3I6dFpXtbOf37IziaXFFk-TAVA.png?1565293690" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475682/original/KGh62kVl3I6dFpXtbOf37IziaXFFk-TAVA.png?1565293690" data-fileid="48003475682" data-uniquekey="1565293183370" style="width: 500px;"></p><p>Once you click on a document, you'll be asked to name the document.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475751/original/5fBCnLySi8DbQ-jwzn-x68_x-hUjv7Mpmw.png?1565293741" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475751/original/5fBCnLySi8DbQ-jwzn-x68_x-hUjv7Mpmw.png?1565293741" data-fileid="48003475751" data-uniquekey="1565293183370" style="width: 500px;"></p><p>Once the document is named and created, you'll be shown the editing interface. </p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475914/original/YfRjxpe30UIGI1jUabiDh_8y6zqyt8NDkQ.png?1565293917" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003475914/original/YfRjxpe30UIGI1jUabiDh_8y6zqyt8NDkQ.png?1565293917" data-fileid="48003475914" data-uniquekey="1565293183370" style="width: 500px;"></p><ol><li>You can click on the <strong>Start Conversation</strong> button to start a conversation regarding this document to your team. This is a great way to take notes regarding the document, as well as ask questions on what should be in the document and more.</li><li>The three-dot menu gives options such as opening the document in the Desktop application, on SharePoint, or in your browser.</li><li>The <em>Saved</em> indicator lets you know when the document is saved in the cloud. You don't need to worry about manually saving, the app will do it for you!</li><li>You can quickly open a document in the Desktop App using this button, with the same collaborative benefits as working within the Teams app and autosaving.</li></ol><p>There's many other ways to collaborate using Microsoft Teams, this just details working with different documents. You can easily upload existing documents for collaboration, as well as storage and easy accessibility for your team. You can also easily share documents to external recipients as needed using Microsoft Teams.</p> 48000678592 38 48000305980 2019-08-08T14:57:09-05:00 48002351517 2 2 0 0 Utilizing Microsoft Teams in the Workplace 2021-04-05T13:44:50-05:00 48002351517 1 2019-07-15T16:21:44-05:00 0 1 Log in to Office 365 by going to https://outlook.office365.com. Click on the Gear icon in the top-right, then click on Mail under Your app settings. You may need to scroll down to see the options. When the Options page loads, expand the General group on the left side, then click on Distribution groups. From here, you should be able to see all the groups you are a member of plus the groups you own. To edit a group you own, you can either double-click the group name or click on the group and click the Pencil icon. When the edit window appears, click on Membership. From here, you can click on the Plus (+) or Minus (-) buttons to either add or remove members from the distribution group. When you're done, don't forget to hit the Save button at the bottom of the page. <ol><li>Log in to Office 365 by going to <a href="https://outlook.office365.com" rel="noreferrer">https://outlook.office365.com</a>.</li><li>Click on the <strong>Gear</strong> icon in the top-right, then click on <strong>Mail</strong> under <em>Your app settings</em>. You may need to scroll down to see the options.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592785/original/iEMrW5InU9VyZoPF9AQ_lmZTPvgEQzMwig.png?1563285162" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592785/original/iEMrW5InU9VyZoPF9AQ_lmZTPvgEQzMwig.png?1563285162" data-fileid="48001592785" data-uniquekey="1563285077316" style="width: 500px;"></li><li>When the Options page loads, expand the <em>General</em> group on the left side, then click on <strong>Distribution groups</strong>. From here, you should be able to see all the groups you are a member of plus the groups you own. To edit a group you own, you can either double-click the group name or click on the group and click the <strong>Pencil</strong> icon.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592883/original/AS0PRAuou-uXVMCvysDmwSZbb8BqXjaavQ.png?1563285270" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592883/original/AS0PRAuou-uXVMCvysDmwSZbb8BqXjaavQ.png?1563285270" data-fileid="48001592883" data-uniquekey="1563285077316"><br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592897/original/mfavDY9_PGw4bf_b9N8TW3__fY-_v1ehUA.png?1563285302" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592897/original/mfavDY9_PGw4bf_b9N8TW3__fY-_v1ehUA.png?1563285302" data-fileid="48001592897" data-uniquekey="1563285077316" style="width: 500px;"></li><li>When the edit window appears, click on <strong>Membership</strong>. From here, you can click on the <strong>Plus (+)</strong> or <strong>Minus (-)</strong> buttons to either add or remove members from the distribution group. When you're done, don't forget to hit the <strong>Save</strong> button at the bottom of the page.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592970/original/iLGiIXdrG8xsF8Z3u4bdc20prLgItdiJ9A.png?1563285376" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48001592970/original/iLGiIXdrG8xsF8Z3u4bdc20prLgItdiJ9A.png?1563285376" data-fileid="48001592970" data-uniquekey="1563285077316" style="width: 500px;"></li></ol> 48000678592 404 48000493902 2019-07-16T08:56:44-05:00 48002351517 2 2 0 1 How can I edit distribution lists in Office 365? 2021-04-05T13:42:55-05:00 48002351517 1 2021-04-05T13:30:37-05:00 0 0 Recall or replace an email message that you sent - Office Support This link redirects to the official Microsoft website. <h2 style="text-align: center;"><a dir="ltr" href="https://support.microsoft.com/en-us/office/recall-or-replace-an-email-message-that-you-sent-35027f88-d655-4554-b4f8-6c0729a723a0">Recall or replace an email message that you sent - Office Support</a></h2><p style="text-align: center;"><em dir="ltr"><span dir="ltr" style="color: rgb(71, 85, 119);">This link redirects to the official Microsoft website.</span></em></p> 48000678592 11 48001179893 2021-04-05T13:51:36-05:00 48002351517 2 2 0 0 [External] Recall or replace an email message that you sent - Office Support 2021-04-05T13:49:43-05:00 48002351517 1 2019-08-08T11:32:06-05:00 0 0 Office 365 allows Technical Operations to create shared mailboxes. These special mailboxes do not have a password associated to them as they can only be accessed by employees with valid permissions on the mailbox. This increases security for Motlow State as, typically, shared mailboxes are ones that receive high volumes of messages and are more likely to contain PII. If you're needing to access a shared mailbox, please follow the following steps: Submit a ticket with Technical Operations stating what mailbox you need access to. Please note that depending on the mailbox being requested, a Technical Operations representative may reach out to the shared mailbox owner to verify if the request is legitimate. Once approved, Technical Operations will add the correct permissions to the shared mailbox and make note on the ticket when permissions were granted. Please note that for shared mailboxes, permissions can take up to an hour to take effect. Accessing the Shared Mailbox Outlook Desktop If you're using the Outlook Desktop application, you should notice the shared mailbox appear below your mailbox's folders on the left side. This happens automatically and nothing needs to be changed in order to view emails in the shared mailbox. Outlook on the Web For Outlook on the Web, click on your picture or initials in the top-right corner, then click on Open another mailbox. You should see the Open another mailbox window open. Type in the shared mailbox address you want to open, select it, then click on Open. The mailbox will open in another window for you to access. Outlook Mobile If you need to see a shared mailbox on the Outlook Mobile app, swipe from the left side to open the panel, then press on the New Account button. Two options should appear - Add an account and Add a shared mailbox. Press on the Add a shared mailbox option. Outlook Mobile will now ask you to select the account that has the permissions to the shared mailbox. Press on that account, then type in the shared mailbox you want to access. Press Continue, and the account will be added in your mobile app. You will be able to access it by swiping from the left and selecting the newly added account. <p>Office 365 allows Technical Operations to create <u>shared mailboxes</u>. These special mailboxes do not have a password associated to them as they can only be accessed by employees with valid permissions on the mailbox. This increases security for Motlow State as, typically, shared mailboxes are ones that receive high volumes of messages and are more likely to contain PII. If you're needing to access a shared mailbox, please follow the following steps:</p><ol><li><a href="https://mscchelp.freshdesk.com/support/tickets/new" rel="noreferrer noopener" target="_blank">Submit a ticket with Technical Operations</a> stating what mailbox you need access to.<ul><li>Please note that depending on the mailbox being requested, a Technical Operations representative may reach out to the shared mailbox owner to verify if the request is legitimate.</li></ul></li><li>Once approved, Technical Operations will add the correct permissions to the shared mailbox and make note on the ticket when permissions were granted. Please note that for shared mailboxes, permissions can take up to an hour to take effect.</li></ol><h2>Accessing the Shared Mailbox</h2><h3>Outlook Desktop</h3><p>If you're using the Outlook Desktop application, you should notice the shared mailbox appear below your mailbox's folders on the left side. This happens automatically and nothing needs to be changed in order to view emails in the shared mailbox.</p><p><br></p><h3>Outlook on the Web</h3><p>For Outlook on the Web, click on your picture or initials in the top-right corner, then click on <strong>Open another mailbox</strong>.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003462575/original/lqWz5oE2ZAISWdWyq5UnxkTYPCF4l8cLDg.png?1565283175" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003462575/original/lqWz5oE2ZAISWdWyq5UnxkTYPCF4l8cLDg.png?1565283175" data-fileid="48003462575" data-uniquekey="1565282160033"></p><p>You should see the <u>Open another mailbox</u> window open. Type in the shared mailbox address you want to open, select it, then click on <strong>Open</strong>. The mailbox will open in another window for you to access.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003462600/original/46c2tbmmXYfA2Xj-moDw67UOQ0WEDk37pw.png?1565283193" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003462600/original/46c2tbmmXYfA2Xj-moDw67UOQ0WEDk37pw.png?1565283193" data-fileid="48003462600" data-uniquekey="1565282160033"></p><h3>Outlook Mobile</h3><p>If you need to see a shared mailbox on the Outlook Mobile app, swipe from the left side to open the panel, then press on the <u>New Account</u> button.<br><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003463215/original/jRpcEYYg4RGXs7jw9KGlC6smtYLxYM8OEQ.png?1565283470" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003463215/original/jRpcEYYg4RGXs7jw9KGlC6smtYLxYM8OEQ.png?1565283470" data-fileid="48003463215" data-uniquekey="1565282160033" style="height: 350px;"></p><p>Two options should appear - <em>Add an account</em> and <em>Add a shared mailbox</em>. Press on the <u>Add a shared mailbox</u> option.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003463399/original/p7_3q238UKM9P-pW9XuD8l-pC7MeR_e9kw.png?1565283611" class="fr-fic fr-dib fr-bordered" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003463399/original/p7_3q238UKM9P-pW9XuD8l-pC7MeR_e9kw.png?1565283611" data-fileid="48003463399" data-uniquekey="1565282160033" style="width: 500px;"></p><p>Outlook Mobile will now ask you to select the account that has the permissions to the shared mailbox. Press on that account, then type in the shared mailbox you want to access. Press <strong>Continue</strong>, and the account will be added in your mobile app. You will be able to access it by swiping from the left and selecting the newly added account.</p> 48000678592 92 48000730620 2019-08-08T12:02:03-05:00 48002351517 3 2 0 0 How can I access a shared mailbox? 2021-04-05T13:42:55-05:00 48002351517 1 2021-04-05T12:08:07-05:00 0 0 Creating a new profile in the Outlook desktop app can help with troubleshooting mail flow issues, especially if you're running into issues with your desktop app not showing emails you're seeing on Outlook on the web. This guide will help you create a new profile and re-add your email account to Outlook to perform a full, clean sync of your mailbox. Creating a New Profile Open the Outlook desktop app on your computer. From there, click on File > Info > Account Settings > Manage Profiles. After clicking on Manage Profiles, a new window will appear. In the new window, click on the Show Profiles... button. Another new window will appear. In this window, click on the Add... button. You can name the new profile any name you'd like. Once you've typed in the profile name, click on OK. The next screen will prompt you to enter your email account information. If your computer is connected to the Motlow State domain, your email should automatically pop-up and you will not need to enter a password. If you are not on the Motlow State domain, enter your email address and password. Once you click next, Outlook will attempt to connect your email account to the application. Should all go well, you'll be able to click on Finish. You'll be returned to the Profiles screen with a new profile to select. On this screen, select your new profile under the Always use this profile setting. Once it's selected, click on OK. Completely close out of any Outlook desktop app that is currently running and relaunch Outlook and your new profile will begin to sync your mailbox. Depending on the size of your mailbox, a full resync can take anywhere from a few minutes to several hours. It's absolutely safe to close out of Outlook if needed, as when the program is relaunched it will start the sync process again. <p dir="ltr">Creating a new profile in the Outlook desktop app can help with troubleshooting mail flow issues, especially if you're running into issues with your desktop app not showing emails you're seeing on Outlook on the web. This guide will help you create a new profile and re-add your email account to Outlook to perform a full, clean sync of your mailbox.</p><p dir="ltr"><br></p><h2 dir="ltr">Creating a New Profile</h2><p dir="ltr">Open the Outlook desktop app on your computer. From there, click on <strong>File &gt; Info &gt; Account Settings &gt; Manage Profiles.</strong></p><p dir="ltr"><br></p><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096528897/original/ZUQjQvcOxvQL_qFSy_UJJunE1hZmFhFDQg.png?1617642367" style="width: 500px;" class="fr-fic fr-dib fr-shadow" data-attachment="[object Object]" data-id="48096528897"></p><p dir="ltr">After clicking on Manage Profiles, a new window will appear. In the new window, click on the <strong>Show Profiles...</strong> button.</p><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096529034/original/eGPdzWxCqcnq_qm9_Y7vTE7b_8w6SnpnLg.png?1617642435" style="width: 500px;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48096529034"></p><p dir="ltr">Another new window will appear. In this window, click on the <strong dir="ltr">Add...</strong> button.</p><p dir="ltr"><br></p><table style="width: 100%; border: 0 !important;"><tbody><tr><td style="width: 50.0000%; border: 0 !important;"><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096533179/original/kCMl_PLqG6isifrDJDn8Z93Ktt8mtJNA4w.png?1617643915" style="width: 300px;" class="fr-fic fr-dii fr-fir" data-id="48096533179" data-attachment="[object Object]"></p><br></td><td style="width: 50.0000%; border: 0 !important;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096533190/original/B-xoA_g7a6Ppqfa1TxwwRAOzIAEUe9yYlg.png?1617643919" style="width: 300px;" class="fr-fic fr-dib fr-fil" data-id="48096533190" data-attachment="[object Object]"></td></tr></tbody></table><p dir="ltr">You can name the new profile any name you'd like. Once you've typed in the profile name, click on <strong dir="ltr">OK</strong>. The next screen will prompt you to enter your email account information.</p><p dir="ltr"><br></p><table style="width: 100%; border: 0 !important;"><tbody><tr><td style="width: 50.0000%; border: 0 !important;"><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096533858/original/BS2gisN1jw6vyMgayQK_yd3QpJWx6Bm7mw.png?1617644143" style="width: 300px;" class="fr-fic fr-dib fr-fir" data-attachment="[object Object]" data-id="48096533858"></p></td><td style="width: 50.0000%; border: 0 !important;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096533872/original/LxNHHH81FVCc49qSl6BfeTUjltGbhA3Dkw.png?1617644150" style="width: 300px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="48096533872"></td></tr></tbody></table><p dir="ltr"><br></p><pre class="fd-callout fd-callout--idea" dir="ltr">If your computer is connected to the Motlow State domain, your email should automatically pop-up and you will not need to enter a password. If you are not on the Motlow State domain, enter your email address and password.</pre><p dir="ltr">Once you click next, Outlook will attempt to connect your email account to the application. Should all go well, you'll be able to click on <strong dir="ltr">Finish</strong>. You'll be returned to the Profiles screen with a new profile to select.</p><p dir="ltr"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48096534377/original/WfEOQs_LhCVRPuZfRT1W-YZZYWeHfC2Rog.png?1617644382" style="width: 500px;" class="fr-fic fr-dib" data-attachment="[object Object]" data-id="48096534377"></p><p dir="ltr">On this screen, select your new profile under the <strong>Always use this profile</strong> setting. Once it's selected, click on <strong>OK</strong>. Completely close out of any Outlook desktop app that is currently running and relaunch Outlook and your new profile will begin to sync your mailbox.</p><p dir="ltr"><br></p><pre class="fd-callout fd-callout--idea" dir="ltr">Depending on the size of your mailbox, a full resync can take anywhere from a few minutes to several hours. It's absolutely safe to close out of Outlook if needed, as when the program is relaunched it will start the sync process again.</pre><p><br></p><p><br></p> 48000678592 48 48001179884 2021-04-05T12:42:06-05:00 48002351517 4 2 0 0 How do I create a new profile in the Outlook desktop application? 2021-04-05T13:42:55-05:00 48002351517